PositionAccount Director

Based in our Dubai head office and reporting to the Client Services Director, you will be responsible for managing key client accounts based in the UAE. This is a multifaceted role that requires someone with a broad experience across different disciplines and an ability to manage numerous client relationships.

We're looking for a natural leader - someone who can lead, develop and mentor our client servicing team,  in particular your team of Account Managers/Executives, but someone who can also lead client engagements and acts as strategic counsel to some of the biggest brands in the region.

This is a local role, but you will need to work with our strategic and consulting teams across the Flip network to deliver world-class online solutions.

Flip is a 100% online agency, and we're looking for people who are also 100% online. You must be passionate about the web, well-versed in Internet technologies and trends, and be willing to work in a fast-paced and challenging environment to deliver excellent work on time, on budget and on brief.

Serious people who believe in the power of the Internet to change perceptions and change the world are welcome. We do not tolerate buzzword-merchants or bandwagon-jumpers.

We offer all our staff attractive salaries and the opportunity to grow as quickly as your ambition and capabilities can take you.

Responsibilities
•    Ensure that all projects are executed to plan through managing the internal team, agency resources and relationships with production group
•    Experience in working with complex and sophisticated response, acquisition and loyalty models, segmentation and data analytics strategies
•    Exposure to driving response in the aspects of the customer lifecycle management including acquisition, retention, loyalty, growth, conversion, upsell, attrition and win back
•    Fully understand the clients business and maintain current industry knowledge
•    Develop a positive and partnering relationship with all clients
•    Take an active role in building the clients business, generating new strategies and anticipating needs
•    Identifying opportunities and new revenue streams within current engagement
•    Assist in building and championing integration of the business by developing cohesive relationships with agency stakeholders (advertising, direct, promotions, interactive, media etc)
•    Ensure that account team produces all client work with the highest level of quality, ensuring that creative is on strategy
•    Monitor competitive environment
•    Provide council to production team and client on all projects
•    Manage hours and fees pertaining to client hours
•    Responsible for ongoing tracking of fiscal budgets and internal budgets
•    Ensure accuracy of all status and billing reports produced on behalf of client

Required Skills
•    You must be passionate about the web
•    Minimum of 5-8 years experience in a client service role within an Interactive arm of an advertising agency, standalone digital shop or both
•    Involvement in multiple integrated campaigns
•    Solid understanding of agency and creative process
•    Ability to inspire award winning creative
•    Proactively provides business solutions
•    Influencer-presents and communicates well
•    Strategic thinker
•    Team Leader
•    Strong relationship builder